i recently received my semi-annual spam e-mail from the My Eclipse people. i don’t ever remember signing up for a newletter, but they supplied a helpful unsubscribe here link. i followed it, and this is what i get:
In order to unsubscribe, i must provide my username and e-mail address. Why must i provide these things? You already know my e-mail and my username, you’re the ones who sent me the e-mail!
In my particular case, i don’t know my username. i don’t even know my “MyEclipse” e-mail address. i could recover my username through their “Lost your username?” feature, but why not just save me step?
If i click a link in an e-mail saying unsubscribe here, i should be presented with a page such as:
And i’ll click “Unsubscribe” and that will be the end of it.
Notes
- typo in the first sentence
- don’t have UNSUBSCRIBE in all caps
- right-align the buttons
- the word e-mail is properly hyphenated in two of three instances
p.s. i’m still not unsubscribed, i didn’t want to bother with it anymore.
Maybe they want their unsubscribe to be difficult for a reason… so you stay subscribed. Looks like they were successful at getting you to not bother unsubscribing.
Hi there,
We agree with your guidelines for newsletter subscription. Unfortunately, we are using a third-party newsletter module and are in the process of selecting a new one.
The original idea for the unsubscribe option is make sure that only the registered user could unsubscribe. We only send new software releases announcement and would rather not send any information to people that don’t need it.
Please send an email to subscriptions@myeclipseide.com with your registered email address, and we will be gald to expunge all of your information. This information was also provide in the newsletter as an option to opt out of it. Its not perfect, by we tried to cover all bases given software limitations.
MyEclipse Subscription Services